Privacy Policy

Cleanily ("we", "us", "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We are based in Brisbane, Queensland, Australia. This policy describes how we handle your information when you use our website (cleanily.com.au) or request a quote.

1. What Information We Collect

We collect personal information that is reasonably necessary to provide you with bond cleaning services and respond to quote requests. This includes:

• Your full name, email address, and phone number
• Your suburb or property address
• Property details (number of rooms, property type, special requirements)
• Preferred service date and time
• Any notes or additional information you provide voluntarily
• Optional photos of carpets, mattresses or furniture supplied with a cleaning quote request

We do not knowingly collect sensitive information (as defined under the Privacy Act) unless you choose to disclose it in your notes. Stripe securely collects your card details and processes online payments. If you pay a deposit, you authorise Stripe to securely store your payment method and process the remaining agreed balance on your cleaning day, before cleaning begins. Cleanily requests this payment on the day. Cleanily never sees or stores your payment information.

Quote photos are optional, stored privately and available only through authenticated owner access to assess furniture, fabric and condition. We do not send these photos, their filenames or your quote details to analytics. Please avoid including people, documents or other personal information in photos.

2. How We Collect Information

We collect personal information directly from you when you:

• Complete the quote request form on our website
• Contact us by phone or email

We also use website analytics and advertising tags to understand visits, measure quote submissions and paid bookings, and improve our advertising. These tools may use device identifiers and cookies. Google may collect customer-provided data from forms for advertising measurement, as described below.

Advertising conversion measurement

We use Google Ads to measure which ads lead to quotes and paid bookings. If you make a paid booking and return to our site in the same browser tab, after Stripe confirms your payment we provide the email address from your quote to the Google Ads tag for enhanced conversion matching. Google hashes it before transmitting it. Where enabled and permitted by applicable data-use requirements, we may also send a normalized, SHA-256 hashed version of your quote email directly from our server after Stripe verifies payment, together with the payment amount, currency, time, transaction identifier and any saved Google ad-click identifier. This can help measure a booking paid through an emailed link or on a different device, even if you do not return to our site. Hashing does not make this information anonymous: Google may match it to information it holds. Google’s automatic enhanced-conversion settings may also detect customer-provided information entered on the website for ad measurement. We do not add your email to general website analytics events.

To support the payment return, the site temporarily keeps your email in that browser tab, associated with your quote. The booking-confirmation page removes it after payment verification; if more than 24 hours pass, it will not be used for this measurement. Closing the tab also clears it. Customer information may be processed by Google outside Australia.

3. Why We Collect and Use Your Information

We use your personal information to:

• Prepare and provide you with a cleaning quote or estimate
• Contact you to arrange a free onsite inspection or confirm your booking
• Deliver the bond cleaning service you have requested
• Send you relevant service updates or follow-up communications related to your booking
• Improve our services and website
• Comply with our legal obligations

We will not use your personal information for any purpose that is unrelated to the above without your consent.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only:

• With service providers who assist us in operating our website or delivering our services (e.g. email delivery platforms), where those providers are bound by confidentiality obligations
• With Google for advertising conversion measurement, as described above
• Where required or authorised by law (e.g. in response to a court order or regulatory requirement)
• With your express consent

Our service providers, including Google and Stripe, may process data outside Australia. We take reasonable steps to protect information shared with them and review the services we use.

5. Storage and Security

Your personal information is stored securely on encrypted servers located in Australia or jurisdictions with comparable privacy protections. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

We retain your information for as long as necessary to provide our services and comply with our legal obligations, after which we securely destroy or de-identify it.

6. Access and Correction

You have the right to request access to, and correction of, your personal information that we hold. To make a request, please contact us using the details below. We will respond within a reasonable timeframe and at no charge. In some circumstances we may decline an access or correction request as permitted by the Privacy Act, and if so we will give you written reasons.

7. Complaints

If you believe we have breached the APPs or your privacy rights, please contact us first so we can attempt to resolve your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: (07) 3171 0961

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal obligations. The current version will always be available on this page with the date it was last updated. Continued use of our website or services after any update constitutes your acceptance of the revised policy.

9. Contact Us

For any privacy-related questions, access requests, or complaints, please contact us at: